Santander Consumer USA Holdings Inc Consumer Loan Complaint

Santander Consumer USA Holdings Inc Consumer Loan department,

Vehicle loan Managing the loan or lease New Mexico

I work for - - -, AZ but lived in -, AZ. We were Furloughed in -/-/- and lost wages as a result. Fell behind on a lot of bills, including one for Santander. I tried, but it seemed that the payments never made a dent in the loan to include the late payments. It got so bad that that they threatened to take away the vehicle, a - Ford Ranger. So I voluntarily surrendered the vehicle. I was at work when my wife called to report Santander picked up the vehicle. That day was - -, -. I later learned, from my - -, that a claim was made against the vehicle. I explained to - that the vehicle was surrendered back to the Lender and the conversation ended there. Upon renewing my Insurance with Progressive - -, -, - reported that their quoted rate of $560.00 has changed to $700.00 plus dollars because of a No-Fault Accident that I was involved on -/-/-. This is impossible as I was at work at the time of the questioned incident. I paid the difference for the insurance. - gave me a toll-free number, -, so that I can dispute the accident and get a report of the details. I have been unsuccessful. After 40 seconds of instructions about this - service the call ends apologizing for services being unavailable at this time and to call again. I have tried twice and am very frustrated. I recently received a letter from a Law Firm representing Santander ( Ref. - ) to collect $15.00, -. I refuted that charge as I refuted Santander 's settlement for me to pay $6000.00 several months ago when they stated $12.00 ( approx. ) was outstanding after the sale of the vehicle. This seems highly suspicious. Not sure what 's the deal.