Ocwen Mortgage Complaint

Ocwen Mortgage department,

FHA mortgage Settlement process and costs New Jersey

I am writing this letter to begin the process of filing a formal complaint against Ocwen Mortgage Company contact # -. Ocwen Loan Servicing , LLC - - -, - - - - -, FL - WWW.OCWEN.COM We have been communicating with Ocwen for over 3 years trying to close a short sale which they continue to sabotage. - -, - was the scheduled closing date for the short sale and - did not remove the - lien from the title to close the loan. - -, - we were scheduled to close and Ocwen again did not remove the - mortgage from the title. Then on - -, - I spoke agent ID - - and he explained that there was an " issue with the title '' and the information that is needed


he said he would need to transfer me to - in the research department who then stated that she would need to place on several holds and then came back with the same information that there is " an issue with the title '' and the legal department is now handling this and they will be emailing us instructions within 24 to 48 hours. I am trying to paint a picture of the level of sabotage that is going on to try and prevent the short sale from taking place over the past 3 years. Phone calls and emails similar if not worst to this one has been occurring between myself and Ocwen, Ocwen and the broker and Ocwen and the buyer. We are all ready to close this short sale and they continue to do everything they can to transfer and delay the closing and in the meantime continues to file paperwork to foreclose the home. As the seller of the property I am asking for further assistance in dealing with Ocwen as someone has to be in charge of regulating them so they can not continue to sabotage a short sale by not providing the necessary documentation to close the sale. Ocwen has repeatedly not provided the necessary documents to move forward with the sale. Everyone including the attorney, buyer, broker, agent and myself have always been ready prepared to close this short sale and Ocwen conveniently finds a reason to not provide the documentation which in this case is to remove the - mortgage from the title to close. I was informed by your customer service department to file a separate complaint for each mortgage the second mortgage I am referring to in this complaint will be filed separately. The second mortgage is a HELOC-Home equity line of credit.