Amex Credit Card Complaint

Unsolicited issuance of credit card

Amex Credit card department,

Unsolicited issuance of credit card North Carolina

I recently contacted American Express regarding my - credit card, and was told my account would be transferring to - and I had no control over the $ - in credit on the account. - has severed ties with American Express, and have urged customers to get the new --issued card. I have had horrible and unacceptable experiences with -, both in terms of their customer service and attempting to use their product. I absolutely DO NOT want another - card. As I have been told by AME-, an account holder can only have - " line of credit '' with AME-, the amount of which is divided among the AME- cards issued to the account holder. I signed up for the - - - card in preparation of the - card closing, and transferred half my credit to that card. When I called AME- I was told that the remaining $ - ( still on the - card ) was locked and I could not transfer it to the -. Now I am stuck, because I either lose $ - in credit by closing the account, or accept a card that I in no way ever signed up for issued by a bank that I do not want to do business with. I feel this behavior is extremely fraudulent and unacceptable. I NEVER gave - any permission to handle or modify my account with AME-.

Amex customer in North Carolina
Apr 28, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20112/20125/20128/201212/20126/20137/20138/20139/201310/201311/20131/20142/20145/20147/20149/20141/20156/20157/20158/201511/20152/20164/20165/20166/20169/201611/201612/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexUnsolicited issuance of credit card37.1%20.0%31.4%2.9%8.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnsolicited issuance of credit card0.1%22.2%5.4%1.9%0.8%11.4%57.8%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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