BBVA Compass Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

BBVA Compass Bank account or service department,

Checking account Problems caused by my funds being low Texas

On - the - I deposited a check in the amount of $250.00 bringing my balance up to $320.00. Following my deposit, I used my debit card for - purchases in the amounts of $38.00, $44.00, $120.00, $40.00 and $46.00 totaling $290.00, thus leaving my account with $35.00. I received - NSF charges for my purchases each in the amount of $38.00 totaling $150.00. My account is now in the negative and the bank refuses to refund the charges. How is it possible to get charges when there was money in the account?

BBVA Compass customer in Texas
Apr 28, 2016

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

Consumer disputes how BBVA Compass handled their complaint

Created with Highcharts 4.2.3BBVA CompassComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201212/20121/20132/20133/20135/20137/20138/20139/201310/201311/201312/20133/20144/20145/20146/20148/20149/201410/201411/201412/20141/20152/20153/20155/20157/20158/20159/201512/20152/20164/20165/20167/20168/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BBVA CompassProblems caused by my funds being low55.6%35.6%6.7%2.2%Closed with explanationClosed with monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageProblems caused by my funds being low2.6%46.2%41.1%2.9%3.4%3.1%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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