Capital One Credit Card Complaint

Capital One Credit card department,

Closing/Cancelling account Washington

I applied for, and received, on - -, 2016, a Capitol One Platinum MasterCard, credit limit set at $300.00. I activated the account on-line immediately. I first attempted to utilize the card on - -, 2016 for a purchase slightly over $10.00. The card was declined. When I checked the account on-line, it showed the account as restricted. I contacted Capitol One by telephone on the morning of - -, 2016, and was told ( by - ) there had been fraudulent activity on the account, and he acknowledged the attempted $10.00 purchase. After thirty minutes without resolution, I requested a call back if there was resolution, and - requested my telephone number. I did not receive a call. - minutes later I used the Capital One on-line chat feature to request ( agent - ) cancellation of the card. I was told I would have to call Capital One. I explained I had spoken to them for thirty minutes just earlier without any solution or resolution. I explained I considered the account closed and would not be utilizing it, would not accept responsibility for any charges, and would send written request to Capital One with a transcript of our chat. - provided me with their mailing address. We concluded the conversation.