BMO Harris Mortgage Complaint

BMO Harris Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker Wisconsin

i applied for a loan the loan officer looked up the credit score and told me the score was at - was to low to refinance but when i looked it up on experian i took the - scores over to the branch bank they sent it to the loan dept it was at - how is that different also the bank sends me papers to sign thing to me the loan went though but it did't that 's not costumer service the branch bank said it should go though