Citizens Financial Group, Inc. Bank Account Or Service Complaint

Citizens Financial Group, Inc. Bank account or service department,

Checking account Problems caused by my funds being low Massachusetts

I opened a checking account at Citizens when I turned 18 years of age and received a debit card with the account. I was using my debit card and not realizing Citizens was approving my transactions even when I did n't have any funds on my account. At the time of my account opening I was working and had direct deposit going in so whatever debit transactions I was purchasing whether or not I had money on my account my direct deposit would be able to cover the money owed and overdraft fees. In - 2015, I no longer had direct deposit as I no longer was working. I bought something online for myself and again my debit card was approved but by - - 2015, my account balance was negative ( - ) of which $310.00 were overdraft fees. The following month I received another statement and my account balance was negative $1000.00 of which $780.00 were overdraft fees. My account was not used for the month of - but my balance kept increasing. Three months later my account was sent to Collections called - - - -. I went to see one of the customer service person at


same day which was shocking to me and should be ILLEGAL I found out every 4 days the account is overdrawn Citizens charges - in overdraft fees, monthly maintenance fees and some other fee that I do n't remember. This was too overwhelming for me as a - year old, - from - - this year, that a bank will do this something like this to someone who just start learning about banking products. Out of everything what bothers me the most is at account opening the customer service desk never explained the opt in and opt out ( I still do n't know what that means ) by my new local bank explained that to me in layman terms and I know now. But Citizens just automatically signed me up for allowing my debit card to go through when I did n't have money to cover the charge. I need for CFPB to do something about this illegal business that Citizens is doing to younger people/ students like myself.