The Western Union Company Money Transfers Complaint

The Western Union Company Money transfers department,

International money transfer Other service issues Texas

Sir, This complaint is not about Western Union 's refusal to make restitution, but their unwillingness to communicate at all. On - - a mistake was made concerning the destination of $60.00 which was to be sent to -, but in the confirmation it showed that it was sent to the United States. I immediately contacted them on their chat line and had that Money transfer cancelled. They sent me a cancellation acknowledgment stating that, " If your card account has been debited, the money transfer amount will be refunded. '' As of today it has been 15 days ( 10 business days ) and no restitution has been made. My bank is - Bank, -, T- branch. The transaction number is -, and the total amount charged was $71.00 which includes their transfer fee ; the Western Union - number for this transaction is -. I have attempted to contact them four times, and have failed to make contact with them by chat, email, or phone. I finally mailed them a letter yesterday, a copy of which is included as an attachment to this email with evidence of this transaction and their failure in its resolution.