BBVA Compass Credit Card Complaint

Identity theft / Fraud / Embezzlement

BBVA Compass Credit card department,

Identity theft / Fraud / Embezzlement Texas

My information was used to illegally open a line of credit. My signature was not written in person and therefore photo-shopped onto an application for processing. The funds were obtained and used. The company is saying it is my account, but the address used is an address I have never resided at.

BBVA Compass customer in Texas
Apr 20, 2016

* Source: CFPB Complaint Database

BBVA Compass response to complaint:
Closed with explanation

Consumer disputes how BBVA Compass handled their complaint

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How BBVA Compass handles Identity theft / Fraud / Embezzlement complaints

Created with Highcharts 4.2.3BBVA CompassComplaint HistoryComplaints6/20123/20135/20139/201312/20144/20155/201510/201511/20154/20166/201612/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BBVA CompassIdentity theft / Fraud / Embezzlement25.0%16.7%41.7%16.7%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.9%57.7%17.4%13.6%2.6%6.8%0.7%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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