Amex Credit Card Complaint

Credit card protection / Debt protection

Amex Credit card department,

Credit card protection / Debt protection New York

I MADE MY WIFE AN AUTHORIZED USER ON MY AME- ( ACCOUNT OPENED -/-/- ) BELIEVING THAT IT WOULD HELP HER CREDIT AND THAT AME- WOULD DO AS OTHER BANKS. IT ENDED UP DAMAGING HER CREDIT SCORE BECAUSE IT APPEARED AS OPENED IN -/-/-. WHEN I CALLED AME- THEY ADVISED THAT THIS WAS THEIR PROCEDURE AND I COMPLAINED BECAUSE THEY HAD NOT DISCLOSED THIS TO ME OR MY WIFE. WHEN I ASKED THEY REVERSE THIS THEY ADVISED THIS WOULD THEN APPEAR AS A CLOSED ACCOUNT ON MY WIFE 'S REPORT EVEN THOUGH NEVER DISCLOSED ANY OF THIS TO HER.

Amex customer in New York
Apr 18, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

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How Amex handles Credit card protection / Debt protection complaints

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints1/20122/20123/20124/20126/20127/20128/20129/201210/20121/20132/20133/20135/20137/20139/201310/201311/201312/20131/20142/20143/20144/20146/20147/20148/20149/201412/20141/20152/20153/20154/20155/20156/20157/20158/201511/20151/20162/20163/20164/20165/20166/20167/20168/20169/201611/20161/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexCredit card protection / Debt protection61.6%31.3%1.0%2.0%4.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit card protection / Debt protection0.4%52.4%26.6%7.8%5.5%6.7%0.3%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
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