Santander Consumer USA Holdings Inc Consumer Loan Complaint

Santander Consumer USA Holdings Inc Consumer Loan department,

Vehicle lease Managing the loan or lease California

On - -, 2015, the Jeep wrangler I was leasing from Chrysler Capital was totaled in a car accident. My insurance carrier submitted a check in the amount of $37000.00 to cover the balance of the lease pay-off. Chrysler acknowledged that the check was received in their mailroom, but was somehow lost. I contacted Chrysler to find out the status of the pay-off check several times. During this time I continued to make the scheduled payments which were due on the - of each month. I was also required to pay a $490.00 lease return fee, even though the car was not returned, but totaled in an accident. Chrysler accepted my payments and assured me that they would credited to my account because they were not late and my credit would not be adversely affected because I continued to make my scheduled payments. In fact Chrysler Capital sent a refund check for approx. $1700.00 to reimburse me for the payments I made during the time they are claiming I was late paying them. This turned out to be untrue, Chrysler intentionally reported late payments on my credit even though I made my payments within the time frame required. Attached is a complete history of my payments to Chrysler Capital.