Amex Credit Card Complaint

Transaction issue

Amex Credit card department,

Transaction issue California

I have - credit card charges with American Express ( they are the same charges so it is impossible to differentiate what amount of the charges was for our purchase of their ( the merchant 's ) timeshare and what amount was for fees to enable the merchant to complete the purchase of our - timeshare ) related to - the purchase of a timeshare from a merchant and fees paid to the same merchant for the merchant to purchase our - timeshare. I am not sending this complaint regarding the dispute but rather AME- 's responsibility for the charges. AME- is assuming that illegal documents are legal and a legal cancellation is not valid. If that is the case then why is AME- ignoring the transaction exchange rate and charging us more than the agreement states? Exhibit - page -. How can AME- determine that an illegal document binds us but does n't bind us to the exchange rate?

Amex customer in California
Apr 18, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with monetary relief

Consumer disputes how Amex handled their complaint

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20112/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20152/20164/20168/201611/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexTransaction issue59.7%32.8%2.2%3.2%2.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.7%58.9%26.8%5.4%3.8%3.9%0.4%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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