NetSpend Corporation, a TSYS Company Bank Account Or Service Complaint

NetSpend Corporation, a TSYS Company Bank account or service department,

Checking account Using a debit or ATM card Georgia

I received a Netspend Premier Prepaid Card from filing my federal and state tax returns on - -/-/-. I only physically used the card a few times and added the card information on all of my online accounts as my default payment method, I primarily make purchases online and rarely use my card in stores due to my inability to leave my home very often. On - - at approximately midnight, I noticed the card was missing and immediately called the automated line and reported it stolen. They cut off the card and froze my entire account. Freezing the account not only prevented anyone from using the card but it prevented me from accessing my funds. I filed a police report the following morning and began assisting the investigating detective gather any information and evidence that I possibly could. The next afternoon the detective already had surveillance footage from several merchants and I then identified the subject as an acquaintance and gave them information on her known whereabouts. Charges were filed and an arrest warrant was secured. She is currently incarcerated awaiting court. I properly filed a dispute with the card company and even provided them with all of the detective 's contact information. On - -, I was told that the dispute had been resolved and I would not be getting any credit for any of the fraudulent transactions. I am appalled and confused. I worked very hard for the refund I received and someone stealing my card and stealing over $1600.00 in funds has destroyed me. I have now lost my car, my job and was evicted from my home two days ago all as a result of this ordeal.