Amex Credit Card Complaint

Amex Credit card department,

Other fee California

I have - credit card charges with American Express ( they are the same charges so it is impossible to differentiate what amount of the charges was for our purchase of their ( the merchant 's ) timeshare and what amount was for fees to enable the merchant to complete the purchase of our - timeshare ) related to - the purchase of a timeshare from a merchant and fees paid to the same merchant for the merchant to purchase our - timeshare. I am not sending this complaint regarding a dispute but rather AME- 's responsibility for the charges. We were told during the transactions ( we called the AME- representative and made the transactions over the phone ) that there would be no foreign transaction fees. - - of the chairman 's office said these fees would be removed as the AME- mistakenly told us there would be no fees. - told us they would be removed nearly a month ago and that has not occurred ). We ask that the entire charges be removed but if AME- is n't willing to correct the larger error of the entire charge resulting from their miscommunication then at least remove the charges that you agreed to. I expect answers to be provided through this system and not via separate mail.