Atlanticus Services Corporation Consumer Loan Complaint

Personal line of credit Managing the line of credit

Atlanticus Services Corporation Consumer Loan department,

Personal line of credit Managing the line of credit Virginia

Made monthly online-pymts to Fortiva- paid the said amount per the webpage. Fortiva reporting to credit bureaus as late- no help with correcting. I opened up an account ( Account # - ) with Fortiva in - with a credit limit of $1500.00. In late - -, I received my credit reports and I noticed Fortiva reported me late to the credit bureaus several times in -. - - -30 days late -, -, -, - - -60 days late - - -90 days late I knew this could n't be correct because I paid at least the monthly minimum amount of what the statement said via the online website. - - paid $75.00 Confirm # - - - paid $75.00 Confirm # - - - paid $78.00 Confirm # - - - paid $63.00 Confirm # - There was n't a statement generated in - ( unsure of the reason- Fortiva acknowledges that error in a response received via


-/-/-, I mailed Fortiva - certified letters ( - to the CEO/Director and - to Corporate Dispute Center ) to include my compliant, online screenshots of my account statements showing what to pay and payments made. I also filed a complaint with the -. On - -, I received a - page, - sentence letter from Fortiva thanking me for being a valued customer but after a review of my account the reporting 's are accurate and no error has been found on their part, but feel free to call customer service if I have any other questions. No signature or a person 's name was on the letter. Talk about HORRIBLE customer service! They blew me off, as they do when I call customer service. I was expecting a history of receipts from Fortiva showing my full payment history, all transactions dealing with the account, a typed, signed-response and a courtesy statement saying as a 1x courtesy the credit reports will be updated due to all past errors and my experience to say the least. Fortiva did respond back to the - on - - and they stated that they credited my account $100.00 in late fees but declined to update my credit report as paid on time. I advised the - that I did not accept the response and I wanted my credit report updated correctly because of Fortiva ' s website error. The only option to make payments on your account is mail, online or over the phone. You do n't have the option to go inside a store and make your payments, so being that this account is a revolving account, how was I to know that the minimum amount online was n't correct? Fortiva responded on - - with a breakdown of my account history ( which is n't available online ). Also declining to correct my credit report. - information attached* To prove my point I have attached - statement screenshots ( - - and - - ) that I was able to save. Fortiva mentioned in their statement that on -/-/- a statement generated for a min of $360.00 due. Fortiva reported me to the credit bureaus as 90 days late as of - -. However my online screenshot DATED : - - -, shows - $100.00 due - - - with no past due outstanding. Fortiva stated in the - response that a statement generated on - - stating a MIN of $120.00 was owed in -, I paid $180.00 in total ( $86.00 - - and $100.00 - - - ). They then stated I owed $21.00 for - but my online screenshot shows $0.00 due for -/-/-. I did n't make a payment in - because it said $0.00 due online. Also, the online system does n't update in real-time even after you make a payment. To prove my point I have attached a before and after screenshot for - statement which states $42.00 due by - -. Just paid $21.00 on today and system still reflects $42.00 due by - -. This is unfair reporting!

Atlanticus Services Corporation customer in Virginia
Apr 14, 2016

* Source: CFPB Complaint Database

Atlanticus Services Corporation response to complaint:
Closed

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