Citizens Financial Group, Inc. Bank Account Or Service Complaint

Citizens Financial Group, Inc. Bank account or service department,

Checking account Deposits and withdrawals Massachusetts

I noticed today that a $500.00 preauthorized debit was posted to my Citizen 's bank account under " - - ''. I called the bank, and they could n't tell me who got the money but they did say that they used the router numbers to obtain the cash, and that they will conduct a full investigation and that I should call back tomorrow. I know that I absolutely did not authorize any $500.00 transactions, and I am a little suspicious that the bank would authorize such an amount without knowing who the money was going to. I have checked six months of bill paying online, and every transaction id 's themselves. ; ie ; -, - -, ect..They say I will have to wait until tomorrow to file an unauthorized charge report and of course I will do so, but there is still the $500.00 missing from my account. Does this seem right?