Capital One Mortgage Complaint

Capital One Mortgage department,

Other mortgage Settlement process and costs Texas

My husband and I recently re-financed our home. As part of the re-finance deal, we agreed to pay off - outstanding credit card balances. - of those balances was with Capital One. A check was issued to Capital One in the amount of $6600.00 by - - - and Closing Services. I sent this check off and it was cashed on - -, 2016. Unfortunately, our Capital One credit card account that this check paid off, was returned to its unpaid status even though the - - check had been endorsed and paid. The specific complaint from Capital One is they could not read the endorsement clearly. After multiple conference calls and at least - times forwarding a copy of the front and back of this check, Capital One still claims they can not find this check in their system, and keep requesting a clearer copy. We are in our second period of investigation and Capital One has temporarily re-credited our account with the $6600.00 for a limited time while the investigation proceeds. I am working with the check-issuing company, namely - - -, who are being very cooperative and doing everything in their power to help resolve this issue. Unfortunately we and Capital One seem to be going in circles, and I fear our balance will be re-instated and we will be once again liable for it.