Discover Credit Card Complaint

APR or interest rate

Discover Credit card department,

APR or interest rate Arizona

We became delinquent on a few of our accounts with Discover back in - and then we made arrangements to have the amount deducted from our account since then and we have never missed a payment. We would call Discover each year and get an interest rate of - for all the accounts. We trusted that they had done this and spent an hour going through this with them each time we called. Lo and behold we notice on our statement that the rates had gone up significantly. We called to ask for a different interest rate and they said there were no programs. Then we called again and again and they would say you need to call again next month. Finally after talking to several people they said they would send us a letter telling us why. We get this letter and it says RECENTLY we revoked your account ... We then called to see why and when did they revoke our account and they said back in -??? Then during the conversation we realize that they had not reduced our rates all those times and we were paying them as if the rate was - and it was not ( - ) and we could have been paying them before other cards if we knew the rate was that high. This went on for several years and I found out that - time they actually put the - for - account. We will never use Discover again. Of all our accounts that we owe from my husbands company going under during our - - we never had anyone treat us this way. NEVER, EVER USE DISCOVER.

Discover customer in Arizona
Apr 12, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with monetary relief

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https://www.discover.com/
224-405-1747
[email protected]
P.O. Box 30943 
Sale Lake city UT 84130
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