JPMorgan Chase & Co. Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account District of Columbia

Dear CFBP, Chase Bank has been abusing me as a customer. They have failed to account for my mortgage payments correctly. Chase lists that I have paid $2900.00 to my principle but my average principle payment per month is about $500.00 so this figure should be $6000.00. Also, Chase has mismanaged my mortgage banking records since -/-/- and it has taken me over - calls and - emails and faxes to get my basic mortgage accounting records added up correctly. This faulty accounting and mismanagement of my mortgage payments is illegal. Thanks, - -

JPMorgan Chase & Co. customer in District of Columbia
Apr 11, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints2/20163/20164/20165/20166/201611/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Loan servicing, payments, escrow account93.3%5.7%1.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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