Fay Servicing, LLC Mortgage Complaint

Fay Servicing, LLC Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account New York

In - - my house was damaged by super storm -. We received some funds from - and through our flood policy however had to come out of pocket with a lot of funds as well. Inbmarch - I received notice from - that they were auditing all of the NY claims as they realized they had under estimated on the funds they paid out and had shorted home owners. I immediately filed for a review of my file. Th-e determined that yes I was shorted and this - issued a check for $ -. Because I - mortgage the - was made out to myself and the mortgage - servicing. I have contacted -, specifically - Frye, multiple times. He will no longer call me back. I had requested how I can get the check endorsed. there was no additional work done to my house and based on their track record of handling my mortgage servicing thus far ( you can see I have multiple complaints for basic servicing items ) I do not - for just blindly send the check in without some assurance that they know what to do with it, endorse it and send it back to me. My husband and I laid out a lot of money out of pocket to fix out house and this will help, to replenish the savings we had to pay due to - shorting us.