JPMorgan Chase & Co. Bank Account Or Service Complaint

JPMorgan Chase & Co. Bank account or service department,

Other bank product/service Using a debit or ATM card Georgia

I bought a washer dryer from a - store on -/-/16. The washer was defective and flooded my cellar with water. On - -, 2016 the washer dryer was returned and a refund was promised within 2 days. Today - - -, 2016 -, I went into the store to demand my money. After 2 hours of waiting while they looked at their records, my - debit card was swiped - once again an immediate refund was promised. When I arrived home I called my bank ( Chase ), as no credit appeared on my account. My bank will not help until a full 15 days have elapsed from the time of my complaint. So my bank ( Chase ) is participating in a scheme to hold over $1000.00 for over a month for a product that was defective, damaged my house, and has been returned. They claim the '- rules ' demand this behavior. Imagine if I pulled into - - store and loaded up a washer a dryer and drove off with it without paying. Would I have 15 days to pay for it before I was -? OF COURSE NOT! Start providing some 'justice for all ' instead of just cash holding for all your banker friends!