JPMorgan Chase & Co. Credit Card Complaint

Late fee

JPMorgan Chase & Co. Credit card department,

Late fee California

Due to - - action some of my credit Cards were cancelled or revoke by other financial institutions. In this complaint against Chase I was told its not going to be a late of the final amount of $100.00 A late fee of $25.00 back from - 2016 it was reversed on - 2016 as I was told by Chase customer service I 'll receive the final statement with no late fee involved. I waited for the final statement last month I I never received it Today doing my other payments I called Chase customer service and The Supervisor - - told me since I been given a late charge removal from - they cant no adjusted the account no longer and the total amount due is $ $120.00. I told her upon condition to submit the payment I would receive a final statement by Chase to submit 2 payments toward the total amount of $100.00 and if Chase does n't honor what I been told I would file an inquire with the CFPB to resolve this matter.

JPMorgan Chase & Co. customer in California
Apr 06, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/201611/201612/20160123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Late fee69.6%30.4%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.0%3.0%2.8%7.6%0.6%52.7%32.9%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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