Navient Solutions, Inc. Student Loan Complaint

Navient Solutions, Inc. Student loan department,

Non-federal student loan Dealing with my lender or servicer Trouble with how payments are handled New Jersey

I had my $490.00 payment on auto withdrawal from my account every month on the -. Unfortunately, this setup only lasts for one year increments for some reason. I called Navient last month to tell them to keep my payments on the - of every month because that worked for me. I just happened to check my bank account this morning and saw the payment came out on the - instead. It 's my understanding that it 's illegal to withdraw an unauthorized debit from an account. I called Navient and they said they would n't have done that and will be reviewing the tapes and get back to me. I know for a fact I asked to keep my payments on the - of every month because that works for me. Now I need to find another way to make rent this month because my NE-T paycheck should be going towards my student loans.