PayPal Holdings, Inc. Money Transfers Complaint

Domestic (US) money transfer Wrong amount charged or received

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Wrong amount charged or received New York

On - - I went online and made a payment to my Paypal Extras Mastercard in the amount of $490.00 using my checking account debit card as the payment source. I later learned while reviewing my checking account statement that the amount posted to my account for this transaction was $600.00. I researched the transaction and discovered that what Paypal did is modify my payment amount without my knowledge or consent. My Paypal account ( not really related to the Paypal Credit Card which is owned and managed by - - ) had a negative balance of $110.00. To bring this out of negative status Paypal added this balance to the payment amount I selected and charged the new amount instead of the amount I chose. I notified my bank and wrote a letter to the Attorney General Office of NYS who then forwarded my complaint to Paypal for a response. Paypal indicated in their response that the Paypal User Agreement granted them prior authorization to make this change and so they were acting within their rights. After reviewing the User Agreement and response from Paypal this is absolutely not the case. Paypal acting solely upon their own discretion posted a charge to my bank account that was greater than the amount I permitted. I 'm hoping the Bureau of Consumer Financial Protection can help me bring justice and stop Paypal 's illegal billing practice from happening to other users.

PayPal Holdings, Inc. customer in New York
Apr 03, 2016

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with explanation

Consumer disputes how PayPal Holdings, Inc. handled their complaint

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