Discover Credit Card Complaint

Identity theft / Fraud / Embezzlement

Discover Credit card department,

Identity theft / Fraud / Embezzlement Texas

Before I had an unwelcome guest in my home removed by police on -/-/15, he stole my Discover credit card out of my wallet, without my knowledge. He proceeded to use it for 4 days and charged up over $800.00 dollars. I did n't know the card was gone until I received a call from Discover asking about fraudulant charges. I said it was fraud and they told me to file a police report, which I did. I spoke to the detective twice and told him the situation, then I never heard back from him at all. I received no information unitl I got a bill from Discover showing the fraudulant charges were added back onto my account. I called and their fraud investigator told me that the police determined that I gave the thief my card to use so I was liable for the charges. I had no opportunity to dispute the claim and ultimately had to pay for the charges so that my account would not be overdrawn and affect my credit score.

Discover customer in Texas
Apr 01, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with monetary relief

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https://www.discover.com/
224-405-1747
[email protected]
P.O. Box 30943 
Sale Lake city UT 84130
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