Sun West Mortgage Company, Inc. Mortgage Complaint

Sun West Mortgage Company, Inc. Mortgage department,

FHA mortgage Loan servicing, payments, escrow account New Jersey

I have a - mortgage from Sun West Mortgage Company. After the repairs were completed, Sun West Mortgage Company sent me my monthly statement -/-/- for my upcoming - 2016 mortgage payment. The statement showed the unused funds were applied to my bill and I still will have a remaining credit for about half a month worth of mortgage. The statement clearly indicated under please pay amount that it was a negative ( credit ) amount. Because of that monthly statement, I rearrange my finances to cover things I normally did not have room in my budget. On - -, 2016 Sun West Mortgage sent me an email saying I did not make mortgage payment before the end of the grace period ( - - ). I contacted Sun West and they stated it does not matter what they sent to me and pay my bill. They refuse to admit fault. They bombarded me with a lot of phone calls and had someone visit my home twice to instruct me to pay. Sun West stated that the credit is correct, but they applied it to principle. This may or may not be standard practice, but the monthly statement did not reflect that. I find Sun West practices to be misleading, inappropriate, harassing, and intimidating. Still, no one has apologize to me for the mix up. Best Regards, - - -- loan # -