Amex Credit Card Complaint

Amex Credit card department,

Delinquent account New Jersey

My account was sent to collection I settled and paid the balance on the card on -/-/2016 with - -. When I contacted this company on -/-/16 I was told that they would send a letter out stating that the balance was settled and satisfied however that they do not update the credit bureaus American express does this and was provided with a telephone number of -. I contacted American Express to speak with a young lady named - who stated to me that I paid the on the account after my statement closed. When asked when my statement closed I was told - -, 2016. I made the payment on -/-/2016. Then she goes to states that the code for the settlement was not entered into the system as of yet. We are 3 weeks into me paying this company and you mean to tell me that my account is not updated. I want this problem fixed IMMEDIATELY and removed off of my credit with all - bureaus.