Blackhawk Network Holdings Inc. Prepaid Card Complaint

Blackhawk Network Holdings Inc. Prepaid card department,

General purpose card Managing, opening, or closing account New York

I requested account closure via - mail -/-/2016, per the Terms and Conditions of the account, by mailing the card and a letter requesting closure. While not required per the t & c, I also included copies of my photo ID, as a courtesy and proof of my identity and address. My account balance at the time was -, and I asked that it be sent via check to my address on file, which matches the address on my photo ID. As of -/-/2016 I have still not received a refund. I was also charged a 'monthly maintenance fee ' of $5.00 on -/-/16, and again on -/-/16, indicating the account has not been closed.