Santander Consumer USA Holdings Inc Consumer Loan Complaint

Santander Consumer USA Holdings Inc Consumer Loan department,

Vehicle lease Managing the loan or lease Michigan

I turned in my leased vehicle to the dealership , - -, and leased a new vehicle from them. Weeks later, - - stated i owed for damage to the turned in vehicle. Upon request they provided a damage report that was done weeks after I turned in the vehicle after they had driven the vehicle to a different state ( - ). I sent them correspondence and they refuse to confirm receipt of the correspondence I sent and routinely contact me claiming they do n't have a written statement from me ... I will attach 2 letters that have gone unanswered : From : - - To : -- Cc : -- Sent : Thursday, - -, - - Subject : Attention - - - -, Per our conversation today, attached is a response to Chrysler Capital 's claim for damage dated -/-/-. When - - called me on -/-/- regarding this matter she was " unable '' to tell me if Chrysler Capital had received the letter and " unable '' to provide me with a method of sending her the letter. She stated only " upper management '' would know if


Additionally , - - gave a copy of the letter to Chrysler Capital 's - - in person. I would appreciate confirmation of receipt of the letter. Thanks for your call, - - -, - Chrysler Capital - - - - -, T- - - : Lease turn in - - - - Dear Chrysler Capital, On - -, - I obtained a new - - - - - - in - -, MI and during the transaction, turned in my - - - in accordance with my lease agreement. The vehicle had no damage and - - took custody of the keys and secured the vehicle on their lot. Approx 1 month later I received a bill from Chrysler Capital for $940.00 with the only explanation being " Excess wear and tear : Body Damage ''. Upon speaking with - from Chrysler Capital on - -, - I requested a detail of the damages and received same on - -, -. The damages listed are from a report taken - -, - ( more than 2 weeks after I turned in the vehicle to - - ) at a location in - ( a different state more than - miles from - - ). The report alleges damage that was not present on the vehicle at the time of turn in. Your request for excess damage is disputed and has been denied. Any attempt by Chrysler Capital to negatively affect my credit as a result of this un-supported claim will result in legal action for defamation of credit. I am currently driving my - - - that I have either leased or owned. Through friends and family referrals, I am aware of numerous other Chrysler Capital former customers who have received what they believe are frivolous and predatory claims of damage to their vehicles from Chrysler Capital. Pending the resolution of this matter I will decide if contacting state and federal agencies regarding your company 's actions are warranted. Regards, - - - - -, MI - CC : - -