Discover Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer received bad information about my loan

Discover Student loan department,

Non-federal student loan Dealing with my lender or servicer Received bad information about my loan New Jersey

Discover loans sent me a letter regarding a ruling that CFPB made in - -, - regarding the illegal activities that Discover was engaged under the - - -. The ruling clearly states that I should receive up to $300.00 for tax preparations for - and -, but they chose to give me just $75.00 credit per year. My tax preparation costs are a lot more than $300.00 and surely more than the $75.00. So I want to make sure that Discover pays the $300.00. I spoke to the following people at Discover and none of them were willing to listen to the official ruling that is on your site-

Discover customer in New Jersey
Mar 25, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Consumer disputes how Discover handled their complaint

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints12/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/201611/20160510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverDealing with my lender or servicer75.5%6.4%14.7%3.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDealing with my lender or servicer0.1%9.6%0.7%6.3%81.6%1.9%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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