The Western Union Company Money Transfers Complaint

International money transfer Other service issues

The Western Union Company Money transfers department,

International money transfer Other service issues Oklahoma

Hi, I did sent mony from - to - $1200.00 but the system exchange it to current currency and I called customer care to cancel the order and I got approved for that. Four days later I called back WU and they said it is not canceled and we give you points for next transfer. The problem is that the receiver can not get that money because it is not in Dollar. I want you return the money back or make it Dollars. I have called many times and these are the reference numbers - - -. They said the receiver must reject the money first. The problem is that the reciver is not even know where it is. The bank and WU in - says no money come yet. Now, I need a solution or I am going to sue you next week because of difficulties in my business. I do n't respect that happened to me in my first time I use WU. please cancel the order as I requested before on time and return the money back so I can find a better way to transfer or make change to the money to be received on Dollars. Again, receiver can not find it. - - - --

The Western Union Company customer in Oklahoma
Mar 25, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with monetary relief

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