Non-federal student loan Dealing with my lender or servicer received bad information about my loan
Navient Solutions, Inc. Student loan department,
Non-federal student loan Dealing with my lender or servicer Received bad information about my loan Michigan
The company " Navient '' recently raised my monthly premium with no communication or authorization from me. Navient employees harassed me with phone calls, some times as many as 6 a day stating I was past due on my account even though I authorized them to withdraw a specific agreed upon amount on a monthly basis for specific amount of time. Also, the company " Navient '' does not offer sufficient payment options to their customers. For example, the only option to pay online is a withdraw from a checking account.
Navient Solutions, Inc. customer in Michigan
Mar 24, 2016
* Source: CFPB Complaint Database
Navient Solutions, Inc. response to complaint:
Closed with explanation
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