M&T Bank Corporation Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

M&T Bank Corporation Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

M & T Bank Mortgage servicing website has regular outages on critical due date or end of grace periods in order to charge late fees and then when a request to remove the late fee is provided, M & T Bank send a canned response stating their website supposed availability hours. Unless pushed they refuse to even address the question to remove the unwarranted late fee. This has happened in 3 occasions in the last 7 months and some times it takes several interactions with them to do what they should have done automatically. To support my statements here I can provide proof of payment and proof that M & T Bank has sometimes generated and sent 2 or 3 different statements in the same month to confuse the issue further.

M&T Bank Corporation customer in California
Mar 22, 2016

* Source: CFPB Complaint Database

M&T Bank Corporation response to complaint:
Closed with explanation

Consumer disputes how M&T Bank Corporation handled their complaint

Created with Highcharts 4.2.3M&T Bank CorporationComplaint HistoryComplaints2/20163/20164/20165/201611/201612/20162/20173/20174/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3M&T Bank CorporationLoan servicing, payments, escrow account96.8%3.2%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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