JPMorgan Chase & Co. Consumer Loan Complaint

Vehicle loan Managing the loan or lease

JPMorgan Chase & Co. Consumer Loan department,

Vehicle loan Managing the loan or lease Missouri

When I got this loan in - it was promised by both the bank and dealer that if I made payments on this vehicle for twelve months they would then lower the interest rate on this vehicle loan. This never happened. It is now - and the rate is still excessively high and does not qualify for refinancing. This bank is very misleading and I can not wait to get rid of the loan.

JPMorgan Chase & Co. customer in Missouri
Mar 21, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

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How JPMorgan Chase & Co. handles Managing the loan or lease complaints

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints12/20151/20162/20163/20164/20165/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Managing the loan or lease84.0%4.0%12.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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