Amex Credit Card Complaint

Amex Credit card department,

New York

On - -, - amex took my payment 2x. I have yet to receive a refund. New amex card, - -. - -, - - became aware that auto pay was not setup. Made 2 payments to catch up. Spoke with Amex rep to clarify that this was a miscommunication on our part, auto-pay setup to pay on - -, -. Setup Auto-pay - - - found autopay did not process on -/-/-. Was required to make current payment PLUS schedule payment for next due date.


Used Amex chat to process refund of duplicate payment. They took banking info, to process electronic payment. Was told it could take until -/-/- to process - which itself is outrageous. - - Called Amex customer support. Now told it will be refunded by - -. Escalated call to Supervisor - which was less than satisfying. Called back and asked to bypass Supervisor to speak with Manager. Was told a supervisor was as high as I could go by phone. - - - still no refund