Bogman, Inc Mortgage Complaint

Bogman, Inc Mortgage department,

Other mortgage Loan servicing, payments, escrow account Maryland

I short sold my home a few years ago and part of the agreement with my mortgage company was that I would have a $ - payoff amount that would be paid back monthly. Initially this would be paid to - - - Bank, but last spring it was sold to Bogman Inc. When it was held by - - - I had major issues with their billing department, so my account was not accurate when it was transferred to Bogman. I contacted Bogman in - - to obtain a payoff amount for this account and did not feel that the amount that they quoted was accurate due to the issue that I had with - I was asked by a representative who was handling my account at the time to document my poor customer service from - - - because numerous customers whose loans they had taken over had serious issue with billing at - - -. So, On - -, -, I sent a very detailed email to Bogman , Inc and part of my email stated - under the circumstances, I felt that it was completely appropriate for me to refuse to pay the interest that Bogman


calls to - - - that went unanswered. I was told that my account would be reviewed and that someone would get back to me. Needless to say, I have had to send numerous emails since - - inquiring about that review status of my account and no one has ever gotten back to me. Since Bogman took over my loan, I have never missed a payment ( until recently, I told them that I was not paying them until I herd from someone ) and I believe that they have just taken my payments and and applied a portion of it towards the interested, even though I stated that I was refusing to pay those. I have always been in excellent standing with Bogman ( at - time they held my mortgage loan ) and they actually hold another small payoff loan that was part of my short sale agreement. I am completely frustrated that I have not received a response from anyone at Bogman. Thank you!