Sallie Mae Student Loan Complaint

Sallie Mae Student loan department,

Non-federal student loan Can't repay my loan Can't decrease my monthly payments Virginia

My loan is with Sallie Mae. I have an ongoing, terrible situation with Sallie Mae private loan department. I have spoken to several different customer advocates who have been able to help some but the last one I spoke with les me astray and now Sallie Mae says I owe $800.00 immediately which I do not have. I took a private loan in - 2013 so I could finish - school and my father in law cosigned. Ever since my loan has graduated from the grace period, Sallie Mae always calls and harrasses my cosigner and NEVER contacts me. I have to speak with the customer advocate who has helped with payments but never handles the issue of my cosigner receiving - % of calls and mailings. I have yet to receive anything.


advocate who said I could sign up for an income based plan which would take my payments from $210.00 to $68.00 which is much more doable. And would erase my late fees once I made three payments. I spent over an hour on the phone with her going over my financials, as did my cosigner. She then called back the next day and said she had to forward to financial for approval and asked me to go over my financials again saying that because I had a monthly deficit that financial would not approve me and we should try to change some things. I was confused and worried because neither myself or my cosigner have available funds. She said she would call the next day. We also set up two years of payments at the $68.00 amount. It took her four days and when she called back she was very curt and said financial said between me and my cosigner we made too much for the income based and the payment would stand at $210.00 and we owed $800.00 back payment. She could not extend the amount or help with any postponement of payments. She also never addressed the problem of the reps calling and threatening the cosigner. I am really at a loss now. I do not have $800.00 to get caught up and neither does the cosigner. I can pay the $68.00 if I can get the income based payments. When I signed on originally I was told the payment was $25.00 a month while in school and payments would be calculated once I graduated. One month they took $25.00 and the next $210.00 without warning or notice ( I was on automatic payments then ). I want a company where I can call and get solutions. Not rude customer service agents or advocates who ask me to change financials and then do not get approved.