Citibank Mortgage Complaint

Citibank Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account California

I seek assistance for Loan Modification from CITIMORTGAGE - -. I complied all the needed documents as they required. It 's been several months since they kept telling me that my file is pending review with underwriting. Yesterday -/-/-, I received a letter from CITI that they sold my loan to - - - & it will be taking over starting -/-/-. CITIMORTGAGE has not given me any response or decision on my Loan Modification & they 're doing this transition. Please help me resolve this. Thank you.