Barclays PLC Credit Card Complaint

Closing/Cancelling account

Barclays PLC Credit card department,

Closing/Cancelling account Virginia

Dear -, I was wondering whether you can help me with my credit card issue with Barclay. I have a Barclay arrival plus credit card and paid $89.00 anual fee for that card. In -, the chip in the card was malfunctioning and I contacted Barclay for a replacement. I got a new card in early -. Before I actually used this card, I received a letter on -/-/2016 stating that my account was closed due to account history. Please help. 1 ) Refund the card fee : Barclay shall refund me the fee since the account was closed and no more service provided. 2 ) Honor the bonus : I have points balance in my account ( equal to appx. $180.00 ). I demand those money back

Barclays PLC customer in Virginia
Mar 15, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with monetary relief

Consumer disputes how Barclays PLC handled their complaint

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How Barclays PLC handles Closing/Cancelling account complaints

Created with Highcharts 4.2.3Barclays PLCComplaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201610/201611/20161/20172/20173/20174/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Barclays PLCClosing/Cancelling account42.5%57.5%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.1%10.4%6.1%2.6%0.9%14.5%65.1%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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