PayPal Holdings, Inc. Money Transfers Complaint

Domestic (US) money transfer Other service issues

PayPal Holdings, Inc. Money transfers department,

Domestic (US) money transfer Other service issues New York

PayPal has my payments received on hold due to the amount sold on ebay recently, was told I had to wait for my money even though PayPal received fee. I called customer service twice on -/-/16 and the first time I called, I was told to call back later because the payment processing department was n't open at that moment in time. When I called later, I was told that because the items that I had - were high end ( - sneakers ) I had to wait three days before receiving my funds. My first issue is that I have been a member of PayPal since I was - - - ( I 'm - ) and have n't had money held since I started. Second, the buyer received the item and I still do not have my money. Third and most important, PayPal has received the fee they charge for completing the transaction in advance of distributing the funds to me. Why do I have to wait for my funds yet PayPal can take their money without waiting? This is an absurd practice. When I stated all of this to the customer service representative, they told me there was nothing they could do. I then asked to have my fees refunded as I think it is inappropriate to receive payment without rendering a service, but it was immediately declined. The ticket # for that complaint is -. Account ID : --

PayPal Holdings, Inc. customer in New York
Mar 15, 2016

* Source: CFPB Complaint Database

PayPal Holdings, Inc. response to complaint:
Closed with explanation

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