Santander Consumer USA Holdings Inc Consumer Loan Complaint

Santander Consumer USA Holdings Inc Consumer Loan department,

Vehicle loan Managing the loan or lease District of Columbia

i bought a car in -, - i financed it through chrysler capital ( account number - ). my first statement from chrysler capital arrived in - - and i made a payment of $480.00. the next statement i received ( in - - ), which i have attached, showed that my account was current and the next payment was not due until - - in early - -, i was notified by chrysler capital ( via phone ) that my account was overdue. i called them and was told that i missed my - payment. i told them that my - statement said that my account was current and no payment was due until -. they said they had made an accounting mistake and that my - statement was not accurate. apparently, they had mis-applied funds ( $670.00 ) to my account, then later reversed it without notifying me. when this was explained to me by the chrysler capital representative, i said i would make a payment immediately and they told me that any associated late fees would be reversed since the error was not mine. my - payment was made on - -, - when i received my - statement ( also attached ), the late fee had NOT been reversed, nor was my payment from - - applied. i called chrysler capital and they said that that my request to have the late fee reversed was denied. i asked to speak to a supervisor and they repeated that the late fee would not be reversed, even though the reason my payment was late was due to an accounting error made by chrysler capital. i asked to have the matter escalated and the supervisor connected me to chrysler capital 's 'office of the president ', which led to a voicemail box. i never heard from them after leaving a message. i now ask that any and all late fees from my account be reversed immediately, as i was told would be done since the mistake was not mine.