Discover Money Transfers Complaint

Domestic (US) money transfer Other transaction issues

Discover Money transfers department,

Domestic (US) money transfer Other transaction issues Virginia

I have a savings account with Discover Bank. On - -, I submitted a request to Discover to verify an external account I have at - - -. They made - small deposits on Monday -/-/-, then withdrew them out. On - - I submitted a request to transfer $1900.00 from my savings to - - account. Discover bank withdrew it from my account on - -, but sent it through the ACH system with an effective date -/-/-. It posted to my - - account on -/-/-. The Federal Reserve does not debit Discover until the settlement date of the transaction. As a result, Discover held on to my money for 3 extra days and I lost 3 days worth of interest.

Discover customer in Virginia
Mar 14, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

Created with Highcharts 4.2.3DiscoverComplaint HistoryComplaints8/20139/20147/20153/201600.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3DiscoverOther transaction issues75.0%25.0%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther transaction issues0.5%77.1%15.8%4.9%1.3%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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https://www.discover.com/
224-405-1747
davidnelms@discoverfinancial.com
P.O. Box 30943 
Sale Lake city UT 84130
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