VW Credit, Inc Consumer Loan Complaint

VW Credit, Inc Consumer Loan department,

Vehicle lease Managing the loan or lease Missouri

I entered into a vehicle lease for a - Volkswagen Jetta at - - Volkswagen in -, - in - -. The lease was supposed to run until - -. However, I received - in - -. I was - for a total of 184 days. While at training, I attempted to terminate my lease under SCRA, but Volkswagen denied my application because they said SCRA would not apply if I was not - out of the U.S. I applied twice more after that and still continued to be denied. Eventually, in -, the dealership told my mother they would take the car back and she turned it in without issue. However, in - I received invoices from the dealership stating that I was behind two payments for - and - -. After calling the dealership, they told me that they had not completed the process for turning in the vehicle and that those two payments would be taken off of my account. However, in - - I received a statement from the Volkswagen credit department out of - saying that I owed $13000.00 for the remainder of the lease. I went to the - - legal office for help.


paperwork to the credit department and I received a receipt that they received the email. However, after a week went by, they said they still had not received my email, even though they sent me a receipt notice. After re-sending the paperwork, they denied my application again citing that SCRA did not apply to me because I was not out of the U.S. and I was not on - - for more than 180 days, even though my orders show I was. The - again called the credit department to inform them that they were incorrect and told the - that they would look at it again and contact us when they reviewed it. I have still have not heard back, even though they are continuing to send me invoices. The - and I feel that Volkswagen is being completely unresponsive and is not honoring my right to legally early terminate my lease under SCRA and at this point want to seek assistance from the CFPB.