Speedy Cash Holdings Payday Loan Complaint

Payday loan Charged fees or interest I didn't expect charged fees or interest i didn't expect

Speedy Cash Holdings Payday loan department,

Payday loan Charged fees or interest I didn't expect Charged fees or interest I didn't expect Texas

I applied for what I believed what an installment loan in - -. In - -, I refinanced the loan, assuming it would stay an installment loan. I recently glanced at the refinance documents to verify my last payment date. At this time, I realized the refinance was set up as a payday loan. Maturity date is scheduled for -/-/- with a blanket payment of $1300.00. The current loan documents do not specify credit as payday loan or installment loan. I 've requested the original loan documents & have not yet received them. But I have documents from a previous installment loan, wording the same as this current payday loan. The biweekly amount for the installment loan & payday loan are the same except for the last payment. The installment loan is already highway robbery, and i am aware of this which is why I know I requested an installment & not a payday loan. I spoke to a supervisor who could not assist me with my issue.

Speedy Cash Holdings customer in Texas
Mar 12, 2016

* Source: CFPB Complaint Database

Speedy Cash Holdings response to complaint:
Closed with explanation

Consumer disputes how Speedy Cash Holdings handled their complaint

Created with Highcharts 4.2.3Speedy Cash HoldingsComplaint HistoryComplaints11/201312/20131/20142/20143/20144/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20163/20166/20167/201610/201602468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Speedy Cash HoldingsCharged fees or interest I didn't expect14.5%72.5%13.0%ClosedClosed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCharged fees or interest I didn't expect5.7%4.1%2.5%5.2%82.2%0.3%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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