Synchrony Financial Consumer Loan Complaint

Installment loan Managing the loan or lease

Synchrony Financial Consumer Loan department,

Installment loan Managing the loan or lease New Jersey

I opened a Synchrony Bank/CareCredit account on - -, -. The beginning balance on the account was $5300.00. I paid 11 payments on this account totaling $2100.00. Synchrony Bank/ Care Credit is not crediting my payments on my account correctly. My balance should be $3100.00. They have my balance at $4500.00, which is incorrect and not true. Synchrony Bank/CareCredit added this incorrect balance and negative items to my credit report on -/-/- and -/-/-. I 'm disputing this and I want this removed from my credit report. I have been charged a $35.00 fee, even if I was - day, which I have paid. The minimum payment on this account was $140.00 and was due on the - of each month. My payments were on -/-/- ( for $200.00 ), -/-/- ( for $140.00 ), -/-/- ( for $140.00 ), -/-/- ( for $140.00 ), -/-/- ( for $140.00 ), -/-/- ( for $170.00 ), -/-/- ( for $140.00 ), -/-/- ( for $140.00 ), -/-/- ( for $330.00 -, -/-/- ( for $180.00 ), and -/-/- ( for $370.00 ). Total payments made is -. Synchrony Bank/Care Credit has been overcharging me and levying hidden charges through deceptive business practices. This is unacceptable and I 'm filing this complaint to report consumer fraud and deceptive business practices. I have proof of all my payments made on this account. My account number for this account is - - - - and it was opened on -/-/-. Thank you for your time and any help would be greatly appreciated.

Synchrony Financial customer in New Jersey
Mar 07, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints12/20151/20162/20163/20164/20165/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialManaging the loan or lease45.2%51.6%3.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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