Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Managing, opening, or closing account California

I received notice of the " termination of funds loading capabilities on your Serve account ''. I do n't understand why my account has been effectively closed as all functions have been removed. I currently have over $1000.00 and am unable to link a checking account to withdraw the funds. I 've spoken with numerous customer service, technical support, and account protection representations, but none have been able to help me in linking a checking account to withdraw my funds. I would appreciate my Serve account being reinstated for both loading and withdrawals.