JPMorgan Chase & Co. Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

JPMorgan Chase & Co. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Nevada

I have asked for chase bank to please modify my loan because the adjustable rate is going to make me lose my house! I was paying - ( i make - a month ) but now it is - a month. i have asked since 2007 to please modify my loan and filled out the papers at least 12-14 times. my payment has gone up - in the last 6 months? ... i am - from all this stress and worry! i am so scared i will lose my home! PLEASE ehlp me!

JPMorgan Chase & Co. customer in Nevada
Mar 05, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints2/20163/20164/20165/20166/201611/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Loan servicing, payments, escrow account93.3%5.7%1.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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