Citibank Credit Card Complaint

Citibank Credit card department,

Payoff process California

Brandsource which is a city bank card. I went to pay off the account.Told them funds was move to my checking account from the sayings account. They show acct paid when spoke to them on -/-/16. Told a rep payment wo n't go though once they put show the balance I would call in a pay it off. Citi bank has hit my savings account 4 times now. Even with me calling them again on -/-/16, - & -/-/16. It is costing me fees. I was told by them they will hit the account as many times as my credit union allows. Since account still show a - balance I have asked for a paid in full letter they would send on and they have n't. I want them to stop hitting my savings account and pay me back the $75.00 dollars they have cost me in fees.