Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Other mortgage Loan servicing, payments, escrow account Maryland

My home loan was modified effective - -, - while - - - ( - ) was servicing the loan. The new terms of the loan were : interest only payments at 5.25 % with a loan balance of $280000.00. There was no provision for escrow payments. The loan was transferred to Resurgent Mortgage on - -, - and a few months later to Shellpoint Mortgage Servicing Company. When the loan was initially transferred to -, the monthly payment amount was listed at $2400.00. I called and wrote to Resurgent to explain to them that their records from - were incorrect. After nearly four months, Shellpoint replied and allegedly sent a loan history on - -, -, but none was enclosed. My IRS form - for year - arrived in - and the figures were obviously incorrect, showing approximately $43000.00 paid in interest ( twelve payments of $ -/month does not equate ). On - -, - I wrote to Shellpoint - via certified letter - asking to correct - and - interest paid that was reported to IRS. - did not reply. On - -, - I sent another certified letter asking to correct the interest paid for -


represented by an attorney and needed his permission. She advised that once I got " approval '' from my attorney, the loan documents would be dispatched. - - -, -. - my attorney ) emailed - on - -, - stating that Shellpoint could provide any information I requested. I emailed/followed up on - -, - with -, again asking for this information. To date, I have not received a loan history. In the interim, Shellpoint shows my account with legal fees, late charges, miscellaneous fees, unapplied payments, etc. on their web site. There is no substantiation for such charges. I was told by - that the official mailing address for payments was changing ; I requested this information via official letter, however, I have not received any notice as of this filing. Further, Shellpoint is not reporting my current loan status to the credit reporting. agencies. Recently, Shellpoint sent a revised IRS form - for -. Based on this revision, Shellpoint is clearly able to provide an accurate loan balance.