Fidelity National Information Services, Inc. (FNIS) Bank Account Or Service Complaint

Fidelity National Information Services, Inc. (FNIS) Bank account or service department,

Other bank product/service Deposits and withdrawals New York

- - - uses Certegy Check Services, " Certegy '', to provide a recommendation to process a check for deposit. Every month, for over 12 months, I have written and deposited a $100.00 check into my sister 's - account via remote deposit. This month, due to a computer algorithm that no one understands, Certegy recommended to decline my check for deposit, twice. Upon calling Certegy ( call reference # - ), and providing approval as the payee, the company has no way to override a computer decision. There are more than enough significant funds available in my account, and I 've written the check and given my approval for deposit, yet Certegy is allowed to reject transactions without manual override. As a payee, I feel that Certegy has no legal right to reject a transaction against my account that I explicitly approve and have sufficient funds for.